Moroccan Garden

Name: Moroccan Garden
Address: Burgemeester van Leeuwenlaan 3, Amsterdam, 1064KJ, NL
Telephone: +31(0)85 06 02 096
Rating: 9.5

The 2 webshop(s) of Moroccan Garden combined are rated a 9,5 by 361 customers.

9,5

361 customer reviews

Reviews collected via ValuedShops

Emmanouela Stoumpou

11/23/24 Verified customer of Beni Ouarain Outlet Store
Fast delivery! Good packaging and nice rug quality

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Laura

11/18/24 Review for Moroccan Garden
Mooie producten, supersnelle verzending.

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Cristian Montaner

10/15/24 Verified customer of Beni Ouarain Outlet Store
Products are great, fast delivery and uncomplicated service. Thanks!!!

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Brenda

2/8/24 Verified customer of Beni Ouarain Outlet Store
Prachtige kleden voor een eerlijke prijs en super snel geleverd 👍🏼

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Bas

1/23/24 Review for Beni Ouarain Outlet Store
I ordered a rug, but there was no communication on the delivery + no response to any reach out via email / phone / chat. Only after filing a complaint I got a response stating they will deliver the rug as requested. Which they did. The rug is good quality and as described. It's a pity the customer experience was so poor. If they had done a better job I surely had given them a higher rating.

Reply from Beni Ouarain Outlet Store on 1/23/24

Dear Bas,

Thank you for reaching out to us, and I apologize for any confusion or inconvenience you may have experienced.
I understand your concerns regarding the rug order, and I want to clarify the situation. As per our records, the agreed-upon delivery date for your rug is scheduled for the 28th of January. We value your satisfaction, and in consideration of your holiday plans, we mutually decided to delay the delivery until that date.
I want to assure you that your order is in progress, and we are committed to fulfilling our agreement.
Additionally, I would like to address your concerns about our responsiveness. We apologize for any inconvenience you may have faced with our communication channels. We take your feedback seriously and will review our processes to ensure a more seamless experience for our customers.
For your reference, you can track the satisfaction of our clients through our WebwinkelKeur profile. We appreciate your trust in us, and we are dedicated to providing the best possible service.
Thank you for your understanding, and we look forward to delivering your rug as agreed.

Best regards,
Dina

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Jessica Earnshaw

1/11/24 Verified customer of Beni Ouarain Outlet Store
Great service, fast shipping, questions answered quickly and product is high quality - very happy with purchase
Customs charge as sent to UK

Reply from Beni Ouarain Outlet Store on 1/23/24

Thank you for your positive feedback! We're delighted that you're pleased with our service, fast shipping, and high-quality product. Regarding the customs charge to the UK, we strive to be transparent about potential fees. If you have any questions, feel free to reach out. We appreciate your support!

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Susanne

1/9/24 Verified customer of Beni Ouarain Outlet Store
Heel fijne winkel. Het bestellen ging heel makkelijk, goede communicatie over de levering én heel blij met het kleed.

Reply from Beni Ouarain Outlet Store on 1/23/24

Dank voor je positieve feedback! Blij dat het bestellen makkelijk ging, de communicatie over de levering goed was, en je blij bent met het kleed. Voor vragen staan we altijd klaar!

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Judith Winter

1/3/24 Verified customer of Beni Ouarain Outlet Store
Good pricing, super quality und really fast delivery!

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GR.

12/17/23 Verified customer of Beni Ouarain Outlet Store
Good service. Good product. Top!

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Mandy

11/6/23 Verified customer of Beni Ouarain Outlet Store
This was already my second order. The carpets are simply wonderful.

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Pauline K

10/14/23 Verified customer of Beni Ouarain Outlet Store
Zeer zeer snelle levering en prachtige kwaliteit van het kleed! Heel blij mee!

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Ml Blaauw

9/15/23 Verified customer of Beni Ouarain Outlet Store
Geweldige service!

Reply from Beni Ouarain Outlet Store on 10/7/23

Kleed gerepareerd naar wens en inmiddels geleverd. Dank voor je geduld.

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Sari Nieminen

9/14/23 Verified customer of Beni Ouarain Outlet Store
Great value, fast shipping.

Reply from Beni Ouarain Outlet Store on 9/15/23

Thank you

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Simona

9/7/23 Verified customer of Beni Ouarain Outlet Store
Very fast delivery, product is beautiful

Reply from Beni Ouarain Outlet Store on 9/15/23

Thank you

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Mirjam Elbertse

8/16/23 Verified customer of Moroccan Garden
Na 10 dagen nog steeds geen glazen ontvangen!

Reply from Moroccan Garden on 8/25/23

Beste Mirjam, de communicatie is blijkbaar niet goed gegaan. Onze exuses daarvoor. De levering vindt plaats na de vakanties, mocht u alsnog willen afzien van uw order dan horen wij dat graag, wij vergoeden dan uiteraard uw volledige aankoopbedrag. Mvg Dina

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Gaby Heusdans

8/16/23 Verified customer of Moroccan Garden
5 augustus besteld, 10 dagen later een bevestiging eindelijk en nog steeds niet verzonden.

Reply from Moroccan Garden on 8/25/23

Beste Gaby, de communicatie is blijkbaar niet goed gegaan. Onze exuses daarvoor. De levering vindt plaats na de vakanties, mocht u alsnog willen afzien van uw order dan horen wij dat graag, wij vergoeden dan uiteraard uw volledige aankoopbedrag. Mvg Dina

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Nicolet Pons

7/26/23 Verified customer of Beni Ouarain Outlet Store
The delibereren was Sybren!

Reply from Beni Ouarain Outlet Store on 9/15/23

Thank you

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Veronica Bosco

7/13/23 Verified customer of Moroccan Garden
I bought 2 flacones and I tried one of them, the spray is brik

Reply from Moroccan Garden on 8/25/23

Hello, what dou you mean with brik? Please send us an email and we will look for a solution. Thank you.

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Saskia van gemert

7/13/23 Verified customer of Moroccan Garden
Great Services.

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Sjakie

6/4/23 Verified customer of Moroccan Garden
Vragen worden snel beantwoord , vriendelijke mensen

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