Neofollics Hair Technology

Dear,
Thank you for your feedback. We apologize for the longer-than-expected delivery time. Shipping delays can sometimes occur due to factors beyond our control, but we are actively working to improve our logistics to ensure faster delivery in the future.

If you have any concerns about your order or need assistance, please don't hesitate to contact us. We appreciate your patience and understanding.

With kind regards,
Team Neofollics

Dear Sharon,

Thank you for sharing your feedback with us. We are very sorry to hear that the shampoo and mask did not meet your expectations. We understand how frustrating it can be when a product that was supposed to help does not provide the relief you were looking for.

To give you better advice, we would like you to contact customer service to assess your situation and use of the products. We will work together to find a solution, your satisfaction is the most important thing.

We look forward to hearing from you!
Team Neofollics

Dear Saeed,

Thank you for sharing your experience so far. We understand that waiting for results can require some patience, and we're here to support you throughout the process. Neofollics recommends consistent use for at least three months to start noticing effects, as our products work from the root to strengthen and improve hair health. However, each person is unique, and results may vary. We hope you achieve the desired results!

Please don't hesitate to reach out if you have any questions or need additional support while using the product.
Sincerely,
Neofollics Team

Dear Nin,
Thank you for sharing your experience. We're glad to hear you're committed to the treatment, though we're sorry to learn that taking the tablets has been uncomfortable. Do you take the tablets on an empty stomach? For some users, taking the tablets after consuming some food or with a glass of water can help ease nausea and make them easier to digest.

If this continues, please feel free to reach out to our customer service team. We're here to support you in finding a solution that works for you, and we truly hope the treatment brings you positive results over time. Thank you for your patience and trust in our product!

Kind regards,
Team Neofollics

Dear Kelly,

Thank you for sharing your feedback. We’re very sorry to hear about your experience. Shedding can sometimes occur in the early stages as part of the natural hair cycle. Please note that our products typically take 90 to 180 days to show visible results, as hair growth is a gradual process.

We would love to understand more about your situation and offer personalized advice to help you get the best results. Please reach out to us at customerservice@neofollics.com so we can assist you further.

Your hair health is important to us, and we're here to support you through this journey.

Best regards,
The Neofollics Team

Dear S,


Thank you for sharing your experience with us. We're glad to hear that you've noticed a boost in your hair growth since starting the treatment!

Regarding the reduction of grey hair, we understand it can be frustrating not to see immediate results. As your order was placed a little over a month ago, it's important to note that restoring natural pigmentation and reducing grey hair can take a bit longer, as it depends on the individual hair growth cycle. We encourage you to continue using the product consistently, as the serum works best over time. Usually the first results will be seen around 3 months.

If you have any questions or need personalized advice, feel free to reach out to our customer service team. We're here to support you throughout this process!

Best regards,
Team Neofollics

Dear Симона,

Thank you for sharing your feedback with us; we truly appreciate it. We’re sorry to hear that the product hasn’t met your expectations, and we understand how that can be disappointing. Based on our records, your purchase was made about a month and a half ago. Since the hair growth process can vary for everyone and requires time, this may explain why you haven’t seen noticeable results yet. Typically, one to two months is still a relatively short period to observe significant changes.

Our customer service team is available to offer personalized advice and support to help you get the best results from your treatment. We’d love to assist you further and guide you through this process.

Thank you for your patience and understanding.

Best regards,
Team Neofollics

Dear Michael,

Thank you for sharing your feedback. We’re sorry to hear that you experienced an issue with the pump of your serum. Sometimes, a quick rinse with warm water can help unclog the pump and restore its functionality. If the problem persists, please don’t hesitate to reach out to our customer service team. We would be happy to assist you further and provide a solution to ensure that you have a positive experience with our product.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Team Neofollics