The Hair Growth Specialist
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DB
Excellent experience. Continue.
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Fernando A. Casian Plaza
everything good
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How do you rate The Hair Growth Specialist?
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David P
Great
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Ana
El producto es muy bueno
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DD in the USA
My order got stuck in customs and was not ever delivered. I still have not received either a reshipment notification or a refund.
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Olga MY BUNTY
Thank you for tte présent -capsules kératine!I was very happy! And the product is good, I like that it's natural!!!
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Sergio - Milan
Good product
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Sophia Gissoni Marques
Thank’s !!!
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Helena Machado
Good customer service, easy-to-handle Website and punctual delivery!
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Anthony Argerich
Bien reçu mais il y a eu un problème dans ma livraison apparemment.. j'ai reçu les articles 2 semaines après ma commande.
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Nickey Jorgensen
Gracias
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Rui Silva
I bought a Theradome Pro laser helmet that stopped working after first use. I've been trying to contact Hair Growth Specialist so that I have my product replaced, but they just ignore my messages.
Reply from The Hair Growth SpecialistHi Rui,
Thank you for your feedback. We’re sorry to hear that you’ve had a negative experience with our product and customer service. This is certainly not the standard we aim to uphold.
We would like to make this right. Our customer service team will contact you today to resolve the issue together. Once again, we apologize for the inconvenience. We appreciate your patience and will do everything we can to resolve this promptly.
Kind regards,
Sanne from Hair Growth Specialist -
Maël Loeffler
excellent service, rapide, bonne qualité de produits
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Bulent
I ordered the LH80 Pro (1000€), but received the EVO LH40 (500€) instead. Customer service doesn't respond to calls or emails. The return process is cumbersome, and there's been no compensation for the inconvenience. Disappointing and not recommended.
Awful experience.Reply from The Hair Growth SpecialistHi Bulent,
Thank you for your feedback. We’re sorry to hear that you received the wrong product and had a negative experience with our customer service. This is certainly not the standard we aim to uphold.
We would like to make this right. Our customer service team will contact you today to resolve the issue and ensure you receive the correct product as soon as possible. Once again, we apologize for the inconvenience. We appreciate your patience and will do everything we can to resolve this promptly.
Kind regards,
Sanne from Hair Growth Specialist -
Chris
Customer support is NON-EXISTENT.
Their main contact email contact@hgspecialist.com is no longer in use.
Forms on their web page doesnt work. -
Bjorn Knudsen
The order is still not sent 😵💫
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Paul
I have placed an order last month and I have never received it. 100 euros disappeared, and then I am trying to contact them by email and calling them no one is answering, a nightmare.
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Rob
Great range of products and prices. Postage to England was super fast (within 5 days) and no hitches with customs due to the order being below the tax threshold. Have only started using products recently so can't comment on their effectiveness but I am very happy with the service and will use HGSpecialist again, Thanks.
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Oriphia
I recently ordered the Theradome EVO LH40 and paid using Klarna. This was my first purchase from this online store. Living in Finland, I received the delivery in just over a week. I contacted Customer Service twice via email and received a response within two working days. Overall, I'm happy with this online store.
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Mounaim Riyane
👍 the best