walvisproducts.eu

Dear Allan,

Thank you for your feedback!
We’re sorry to hear that you’re not fully satisfied with your order.

Regarding the shipping boxes, please note that we typically don’t encounter records being shipped in "premium" sleeves. Our webshop specifies that a maximum of 5 records can fit in one box; however, this depends on the packaging used. The thicker sleeves you use significantly increase the dimensions, making it impossible to accommodate 5 records as intended.

As for the 7-inch record covers, these are specifically designed for storing records rather than for shipping them. Since the dimensions of singles can vary, the chosen size aims to provide a universal fit. These covers are effective in protecting records from dust and keeping them safe during storage.

To address your concerns, we offered compensation in the form of free shipping on the next order.
This was not because the products are unsatisfactory, but rather because we understand that this situation might have been difficult to anticipate. We believe this solution reflects our goodwill, as other forms of compensation wouldn’t align with the circumstances.

Kind Regards,

Team Walvis

What is going on here?
Your review concerns dissatisfaction with a November 18th order for delivery to Romania in a remote area near the border with Moldova. You know yourself that this is a difficult location; after all, you yourself wrote with your order "PLEASE MENTION 100% THE PHONE NUMBER ON THE PACKAGE? OTHERWISE DELIVERY HERE IN THE MIDDLE OF NOWHERE WILL BE A REAL DRAMA". Your location is about 2500 km from our location, almost diagonally across Europe. It is therefore reasonable to expect that such a package would be on its way to you for a week or maybe a few days longer. But on November 22nd, 4 days after the shipment date, you suddenly block the PayPal payment. Because, yes, there was no delivery yet. And when the package was transferred between 2 delivery services, a track & trace link didn't work. And you strike a nasty tone throughout. Not only in your review above, but also in your subsequent correspondence. Among other things, you write: "When a supplier hides behind a far too expensive and unreliable courier service", "An I-make-me-quick-from-this-dick story", "It's great that you have so much experience and know everything so well". While you simply got a quick and competent answer from one of our colleagues. But you didn't like the answer.
We consider your review untruthful and disagreeable.
But that is allowed, of course.